1. Payment - For your convenience payments are accepted by VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER, Money Orders and Official Bank Check. All customer information is submitted through our secure Web site with encryption.
Customer wishing to pay by Money Order and Official Checks should make them payable to:
4913 Albemarle Road
Charlotte, NC 28205
(Note: personal checks will not be accepted).
2. Refunds - All sales are final. Mis-shipped or defective items may be replaced with identical items or store credit towards another item. Order placed with customer errors are subject to a restocking fee.
3. Shipping - Shipping and handling of orders is weight sensitive and the prices will vary based on the weight of the package. An estimated shipping cost will be provided once you login.
United States Postal Service - US Postal Service is not guaranteed or insured. Customers must allow seven to fourteen working days for the shipment to be received.
Overnight, Two-day, Three-day or Ground Service - For your convenience overnight shipping is available.
The exact price of the package is determined at the time of shipment and is based upon the weight of package and shipping destination. Overnight charges generally range from $35.00 and above.
All expedited or overnight requests (by telephone or online) must be received by 1:00 p.m. EST to ensure processing by the next business day. Please note: Overnight orders placed on Friday will be processed for Monday delivery. Overnight order placed on the weekend will be processed and shipped the following business day. (Ex. An orders placed on Sat. or Sun. will be billed and shipped the following Monday).
IMPORTANT: If you'd like a Friday overnight order delivered on Saturday please specify "Saturday Delivery" in the additional comments field of the order. A minimum charge of $12.00 will be applied to all Saturday Delivery requests.
All orders processed via the customer FED-EX or UPS account number will be accessed a $5.00 handling fee.
Please contact us via e-mail or by phone if you have any questions about overnight charges or processing.
Ordering outside the United States - For Overseas shipping please allow 3-4 Weeks for delivery be Airmail through the United States Postal Service.
Overnight shipping for other countries may not be available for next day service. In such cases, where "overnight" service is requested, the order will be shipped to you the quickest way possible. Be sure to select how you wish to have the order shipped to you at the time of your order.
4. Other questions - If you have additional questions please contact our Sales Support Staff via the information below.